Return and Exchange Policy
Effective Date: [2023-10-20]
Thank you for shopping with Aieve. We are committed to providing you with high-quality products and an excellent shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you. Please take a moment to review our comprehensive return and exchange policy outlined below:
1. Eligibility for Returns and Exchanges
1.1. Conditions for Acceptance:
To be eligible for a return or exchange, items must be in their original condition, unused, and with all original tags and packaging intact.
1.2. Timeframe:
Returns and exchanges are generally accepted within 30 days from the date of purchase. Please refer to the specific product page for any variations in this timeframe.
2. Non-Returnable Items
2.1. Certain items are non-returnable, including but not limited to:
Personalized or custom-made products.
Items marked as final sale or clearance.
Gift cards, digital downloads, and downloadable software.
Perishable goods (e.g., food, flowers, or plants).
3. Initiating a Return or Exchange
3.1. Contacting Customer Support:
To begin the return or exchange process, please contact our customer support team via support@iaieve.com within the eligible timeframe.
3.2. Required Information:
When contacting us, please provide your order number, the item(s) you wish to return or exchange, and a brief explanation of the reason for the return or exchange.
4. Inspection and Approval
4.1. Verification Process:
Upon receiving your request, we will review the provided information and may request additional details or images for verification purposes.
4.2. Approval or Denial:
We will notify you of the approval or denial of your return or exchange request within 7 business days.
5. Shipping for Returns and Exchanges
5.1. Return Shipping:
Customers are responsible for the cost of shipping fee (Includes shipping cost for shipping and returns) unless the return is due to an error on our part.
5.2. Exchange Shipping:
If an exchange is approved, we will cover the cost of shipping the replacement item(s) to you.
6. Refunds and Store Credit
6.1. Refunds:
Approved returns will be processed within 15 business days after the items have been received and inspected. Refunds will be issued to the original method of payment.
7. Damaged or Defective Items
7.1. Reporting Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us within 15 days of receipt. We may require photographic evidence for our records.
7.2. Resolution:
We will arrange for a replacement or provide a full refund, including any shipping costs, for damaged or defective items.
8. Additional Information
8.1. Local Laws and Regulations:
This policy is subject to compliance with local laws and regulations. If any part of this policy conflicts with applicable laws, the relevant legal requirements will prevail.
8.2. Policy Changes:
We reserve the right to modify or update this return and exchange policy at any time. Any changes will be effective immediately and communicated via our website.
For any further questions or assistance, please do not hesitate to contact our customer support team,support@iaieve.com.
Thank you for shopping with us!